Handayanti, Asih, and Ferry Darmawan. “Digital Communication In Customer Satisfaction: A Case Study On The Use Of Satisfaction Surveys”. JURNAL LENSA MUTIARA KOMUNIKASI 8, no. 2 (December 23, 2024): 199–210. Accessed December 5, 2025. https://e-journal.sari-mutiara.ac.id/index.php/JLMI/article/view/5710.